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Collaboration Hub

Connecting leaders to share insights.

A diverse group of government leaders engaged in a lively roundtable discussion.
A diverse group of government leaders engaged in a lively roundtable discussion.
AI Integration

The AI Integration Project helps 311 organizations responsibly adopt and manage artificial intelligence by providing practical guidance, shared use cases, and leadership frameworks that support better service delivery without losing the human connection.

Workforce Readiness

The Workforce Readiness Project prepares today’s 311 workforce to succeed in a rapidly changing environment by building the skills, leadership, and confidence needed for AI-enabled and modern customer service operations.

National Benchmarking & Annual Reports

The National Benchmarking and Reports Project delivers trusted, peer-to-peer data and insights that help 311 leaders measure performance, compare practices, and make informed decisions to improve service delivery nationwide.

Strategic Initiatives

Connecting leaders to advance government contact centers.

Peer Forums
A group of senior government leaders engaged in a roundtable discussion.
A group of senior government leaders engaged in a roundtable discussion.

Exclusive sessions for sharing insights and benchmarking.

A modern contact center with agents collaborating over technology.
A modern contact center with agents collaborating over technology.
A speaker presenting innovations in AI at a government conference.
A speaker presenting innovations in AI at a government conference.
Innovation Labs

Hands-on projects to pilot technology and AI responsibly.

Workshops to prepare teams for future skills and challenges.

Future Skills Readiness

Get in touch

Email

council@311execcouncil.com